When someone starts chat or call with you on Hummr, you get paid according to your chat and call rates by the person who started chat or call. You do not pay anything for responding to someone's chat. If you want to switch the chat start user, use the 'End Chat' button in chat window. When you have ended the chat, the other person can't message you until he/she presses the 'Start Chat' button.
Let’s say User A has set his chat price $0.2/msg and User B has set his chat price $0.1/msg. If User A starts chat with User B then User A is charged $0.1/msg. If User B responds to the chat then he/she doesn’t pay User A anything regardless of his set prices. Only the chat starter user pays. Both users have the option to end chat by using the end chat button. If either user ends chat then no messages will be delivered in that chat until someone starts chat again by using the start chat button. Chat starter user can be switched by ending and restarting chat. Money is deducted from chat starter user’s wallet and same amount is transferred to the receiver’s wallet and the amount reflects in both users’ wallets instantly. If there isn’t sufficient balance in the wallet then messages won’t be delivered. The amount payable in a chat always shows at the top of the chat window.
You aren't paid for chats and calls if you are friends with the other person on Hummr. You can check your friends in Settings->Friends.
If you didn't get paid for chats and calls even when you weren't friends with the other person and you didn't start the chat or call then please let us know. It may be due to our system's fault. We take extreme measures to not let that happen but we have received a few such cases where person wasn't paid for chat or call. This usually happens after some big updates are pushed. We cannot eliminate human error altogether but we compensate for the user's time who weren't paid due to our system's fault. In such a case, if sender's wallet was charged but the amount didn't reflect in the receiver's wallet then we credit the deducted amount to receiver's wallet ourselves. If the sender's wallet wasn't charged then we pay the receiver for the number of messages he/she received or the number of minutes he/she was on the call with the other person. The maximum amount we provide in this case is $10. Any such faulty services are stopped as soon as they come to our notice and we fix them as soon as possible.
System errors do not include adding money to your wallet or transfer from your wallet. If money was deducted from your bank but wasn't added to your wallet, we refund the full amount to your bank without any deductions but only if such cases are brought to our notice within 5 days of transfer. After 5 days, bank transaction charges apply on the total amount.
If you have any further queries, please feel free to Contact Us. Happy chatting! Thanks